Do you accept insurance coverage?−
Currently, we operate on a self-pay system and do not directly bill insurance providers, including Medicare.
What payment options are available?+
We accept major credit/debit cards, HSA/FSA cards, PayPal, Apple Pay, and Google Pay.
How quickly will my order be delivered?−
Orders are processed within 1–2 business days. Standard shipping takes 3–5 business days.
Do you provide free shipping?+
Yes, on qualifying orders.
Can I track my shipment?+
Yes, a tracking email is sent after dispatch.
Are your tests lab-certified?−
Yes, through certified laboratories.
What if my kit arrives damaged or incomplete?+
Contact support within 30 days for a replacement.
Do you provide guidance for sample collection?+
Yes, every kit includes instructions and support.
What is your return policy?−
Unused unopened products may be returned within 30 days.
How do I initiate a return?+
Contact customer support for authorization.
Is my personal data protected?−
Yes, industry-standard encryption is used.
Do I need an account to place an order?+
No, guest checkout is available.
How can I reach your support team?−
Email, phone or contact form during business hours.
Do you require doctor approval for testing?+
Some services require physician authorization.