Currently, we operate on a self-pay system and do not directly bill insurance providers, including Medicare. This helps us maintain transparent pricing and faster service without third-party delays.

We accept major credit/debit cards, HSA/FSA cards, PayPal, Apple Pay, and Google Pay. Available methods may vary depending on the service.

Orders for eligible products are processed within 1–2 business days. Standard shipping typically takes 3–5 business days. Expedited delivery options may also be available at checkout.

Yes, we offer free standard shipping on qualifying orders within supported regions.

Yes, once your order is dispatched, you will receive a tracking link via email to monitor delivery status in real time.

Yes, all testing is conducted through certified laboratories that follow strict quality control and compliance standards to ensure accurate results.

If your kit is defective or missing components, contact our support team within 30 days. We will arrange a replacement or suitable resolution.

Yes, each kit includes clear instructions, and our support team is available to assist you with the collection process if needed.

Unused and unopened products may be returned within 30 days of delivery. For safety reasons, opened or used test kits are generally non-returnable.

Contact customer support to request return authorization. Our team will guide you through the return steps.

Yes, we use industry-standard encryption and security protocols to protect your personal and medical information at all times.

No, guest checkout is available. However, creating an account allows you to track orders and manage details more easily.

You can contact us via email, phone, or the contact form during business hours (Monday to Friday).

Some services may require physician authorization. If needed, our team will assist you in completing the necessary steps.